I haven't received my DofE Essentials order Carolyn Ross Follow If your order has gone through, you should get a green success banner at the end of the process. You should also receive a confirmation email. If neither of these happened, the order didn't go through and you should try again. Was this article helpful? 0 out of 2 found this helpful Have more questions? Submit a request Return to top Related articles How to order DofE certificates Lost certificates and badges I'm trying to place an order on DofE Essentials but I only get the option to pay by credit card How do I change my activity? How do I apply for a credit account?