I haven't received my DofE Essentials order Carolyn Ross Follow If your order has gone through, you should get a green success banner at the end of the process. You should also receive a confirmation email. If neither of these happened, the order didn't go through and you should try again. Was this article helpful? 0 out of 1 found this helpful Have more questions? Submit a request Return to top Related articles Where is my DofE card? How do I change a participant's name or username/password? Certificate printing user guide How do I add evidence as a participant? Where are my participation places?