Who can order certificates?
Only Administrator and above account holders who have access to "Can purchase participation places (If an ASL account exists)" permission can purchase certificates.
Where can you purchase certificates?
You can purchase certificates via DofE Essentials on the left-hand menu under Certificates and Badges:
Select the certificates that you require and select "Add to basket" button:
Check your delivery and invoice address and make sure it's correct. Select your payment method - Credit account or Credit/Debit card & click on 'Next':
If paying by Credit account, make sure all the details are correct i.e address, product details and if you're happy click on 'Confirm':
Once you have successfully ordered, you will see a green banner and an email will be sent to your email address to confirm the order:
If paying by Credit/Debit card select Credit/Debit card from the payment method. Make sure all the details are correct i.e address, product details and if you're happy click on 'Next':
Click on 'Pay now':
Add your card details and click on the 'Continue' button:
Once you have successfully ordered, you will see a green banner and an email will be sent to your email address to confirm the order:
If you do not receive a green banner or a confirmation email, it means the order wasn't successful.
In this case, can you please try clearing your browser cache (instructions can be found here) or try using a different browser i.e Google Chrome or Mozilla Firefox and see if that resolves the issue?
Should you have any issues, please don't hesitate to email us at edofe@dofe.org