Who can reset participants' passwords?
Head Office staff, Regional Administrators and Managers who will automatically have this permission on their accounts.
Administrators, Co-ordinators & Leaders who have the permission 'Can reset participant passwords' on their account.
Helper and AAP account holders do not have this functionality.
Where can I reset the password?
1. Go to the participant's profile page and select the 'Account details' tab.
2. Enter a new password for the participant. You will also need to confirm the password.
The password needs to be 12 or more characters long and have one upper case letter, one lower case letter and one number.
3. Once you're happy with the password, click on the 'Save' button. A confirmation banner will appear in the top right corner of the page.
4. Once the password has been changed, it will be recorded in the history section:
Please ensure you inform the participant of the new password.
When a participant logs in using the password set by an adult, they will be directed to the Basic information page. They will need to change the password to something memorable for them and complete their basic information, before they access their full account.
Should you have any issues please do not hesitate to email us at edofe@dofe.org