From 30/03/2021, a new function has been introduced for adult eDofE account holders to reset participants' passwords.
1. Who can reset participants' passwords?
Head Office staff, Regional Administrators and Managers who will automatically have this permission on their accounts.
Administrators, Co-ordinators & Leaders who have the permission 'Can reset participant passwords' on their account.
Helpers and AAP account holders do not have this functionality.
2. Where can I reset the password?
Open the participant's 'My profile' page and select 'Account details'.
The password needs to have 1 upper case letter and 1 lower case letter, 1 number & 12 or more characters in total:
Once you're happy with the password, click on the 'Save' button & a confirmation banner will appear:
The password can now be passed on to the participant.
3. Once the password has been changed, it will be recorded in the history section:
When a participant logs in using the password set by an adult, they will be directed to their Basic information page. They will need to change the password to something memorable for them and complete their basic information.
Should you have any issues please do not hesitate to email us at email@example.com