My account is archived (Participant)
Your account has been archived by your DofE leader which essentially makes it ‘read only’. In order to make changes and edit your eDofE account you will need to ask your DofE leader to un-archive your account for you.
My account is archived (Adult)
Please could you contact your operations officer or DofE manager to gain permission for us to unarchive the account.
My account has been locked
Before locking you out eDofE, you will get 8 attempts to sign in. You will receive a warning on your 5th attempt and after your 8th attempt the system will lock you out for 24 hours. There is no way to bypass this 24 hour lock due to security reasons. Therefore, please get in touch with your Leader or your Manager and make sure that you have the correct username and email address.
How do I reset my password?
If you need to reset your password, the steps you need to follow will depend on whether you have forgotten your password or if you are an adult eDofE account holder resetting a participant's password.
If you have forgotten your password, you can click on the "Forgot password?" option on the login screen, enter your username, and complete the reCaptcha code. You will then receive a link via email that will allow you to reset your password.
On the other hand, if you are an adult eDofE account holder, you can reset your participant's password by accessing their 'My profile' page, selecting 'Account details', and creating a new password that meets the required criteria. Once the password has been changed, it will be recorded in the history section.
I am logging in but it says ‘age limit reached'
If this known issue occurs, please try to clear you cache first (How do I clear my browser cache? – DofE (edofe.org)). If you have cleared your cache and the 'age limit reached' message is still appearing, you should try to reset your password.
If the issues persists after clearing your cache and resetting your password, please get in touch with the Service Desk on email@example.com
Please also ensure you are using the correct username as this issue can occur by the incorrect username being used.
Why have I been sent an email for a Certificate of Achievement when I have completed my expedition (and residential for gold)?
This is called a Certificate of Achievement, it is sent to all participants who have completed at least the 3 sections physical, skills and volunteering in any level. It does not include your expedition- the date is set to the end of your final section from physical skills and volunteering.
If you have completed the full award, a certificate for the full award will be provided for by the school or organisation where you've taken part in the award.
I am trying to reset a participant’s password but the system says the password has been comprised
On our system, it does not allow certain passwords, such as anything containing password, any personal details, or any commonly used passwords which results in the compromised password message to show. With this in mind, please could you try to reset the password to an alternative password.
How do I change my activity start date?
You can change your start date by selecting your section, and clicking 'Revert to draft'. Once you have amended your start date, you will need to resubmit your programme planner to your DofE leader for approval.
How do I change my section timescales?
To adjust the timescales for a section, simply click on 'View timescales' located at the top of the screen. From there, you can view and modify the current timescales by selecting the desired row. Once you have made your selection, a green tick will appear to confirm your choice. To save the changes, click on 'Submit', and the sections will be automatically updated to reflect the new timescales.
It's important to note that if a section has already been approved, the timescales cannot be changed. In this case, you would need to reopen the section, adjust the timescale, and re-approve the section. Additionally, if your account has been archived or any of the sections have already been approved, you will need to contact the DofE leader to unarchive the account or reopen the affected sections before you can modify the timescales.
How do I create an OS account?
1. Go to Mapping > click 'Create Account':
2. Click 'Continue'
3. You'll be taken to the OS Sign up screen. Enter your email address and click 'Send verification code'.
You'll see a message saying a verification code has been sent.
4. Copy and paste the verification code and click 'Verify code':
If you did not receive the email, you can request a new email - check your junk/spam folders.
If you enter an incorrect verification code, you'll get an error message. Please double check the code you're entering.
5. Once your code has been verified, you'll need to set a new password (password must be at least 8 characters, and include a capital letter as well as one number and symbol), enter your first name and last name and click 'Create account'.
6. Once your account has been set up, you'll be automatically taken back to eDofE and will see the 'Open OS Explore' button.
For a step-by-step video, please click here
How do I transfer my map from OS to eDofE?
First step is to ensure you are logged in to the correct account on OS, and that the map has been saved. Then, once you are on eDofE, you just need to press the 'Get New Maps' button and it will transfer any new map that has been saved on the linked OS account.
How do I renew my OS Maps?
As a part of the OS Map subscription policy, OS premium accounts require an annual renewal to ensure uninterrupted access to their services and features.
To facilitate the renewal process, we have implemented a convenient and straightforward solution. From the 15th of June, you will notice a ‘Reactivate’ button prominently displayed on your mapping screens. This button will serve as a prompt for you to renew your premium account and continue enjoying the benefits it offers. Once you have clicked on the ‘Reactivate’ button you will see a pop-up message confirming your renewal and your mapping screen will then display ‘Open OS Explore’ and ‘Get New Maps’ as it usually would.
The renewal button will appear on the 15th of June, but you don’t have to do it on this date- you can use the renewal button any day from this date.
If pressing the renewal button does not seem to do anything, please clear the cache on your browser and try again. If this issue persists, please reply to this email and state what browser you are using.
Can I attach video evidence?
We don't have the ability to accept video evidence in eDofE I'm afraid. The best suggestion that I have however would be to upload your video into a cloud storage system (e.g. OneDrive, G Drive etc) and add the link as evidence via the text evidence option.
I have submitted a report but it isn’t on the participant’s account yet
All assessor reports submitted via the portal are now automatically checked against a safeguarding system. Reports that are not flagged by the system are sent to the participant’s account and are visible immediately. Reports that are flagged are held for review and can take up to 72 hours to be visible on the participant’s account.