After 14 days of account creation OR 'Active' status:
If it has passed the 14 days or the participant has logged in to their account ('Active' status) you can abandon/delete the account, but you cannot replenish the place.
You will need to speak to your Regional Office if you feel there is a valid reason for replenishing it, and they will raise a Data Change Request Form to be forwarded to IT Service Desk to undertake the process instead.
1. Select the award link i.e Gold, Silver or Bronze on their participant profile overview page.
2. Select the 'Abandon level' button on the right-hand side.
3. 'Abandoning a level will make this level void. The Participant Place will remain used. If this is the only award for this participant, then the participant will also be deleted. This action is irreversible. Do you wish to continue?' message is shown
4. Select Yes or No accordingly
5. Once the participant has been successfully deleted, you will see a green banner confirming the change.
6. If a participant has more than one award, their abandoned level is shown on their account as above.
For more information on how to delete an account and replenish the place, please see below article:
How do I delete a participant account? (zendesk.com)
Should you have any issues please don't hesitate to email us at eDofE@DofE.org