After 14 days of account creation OR 'Active' status:
If it has passed the 14 days since account creation or the participant has logged in to their account ('Active' status) you can abandon / delete the account, but you cannot replenish the place.
You will need to speak to your Regional Office if you feel there is a valid reason for replenishing it, and they will raise a Data Change Request Form to be forwarded to IT Service Desk to undertake the process instead.
Rather than abandoning the level, you can now End a level instead. This will archive the incomplete level, making it read-only while preserving all recorded activity and evidence - End Level: An Alternative to Abandon Level – DofE.
To Abandon a level:
1. Select the award link i.e. Gold, Silver or Bronze on their participant profile overview page.
2. Select the 'Abandon level' button on the right-hand side.
3. 'Abandoning a level will make this level void. The Participant Place will remain used. If this is the only award for this participant, then the participant will also be deleted. This action is irreversible. Do you wish to continue?' message is shown
4. Select 'Yes' or 'No' accordingly
5. Once the level has been abandoned you will see a notification in the top right hand corner of the page.
If it was the only Award level for the participant, the participant's account will be deleted and you will be redirected to the Manage Participants page.
6. If a participant has more than one award, their abandoned level is shown on their account as above.
For more information on how to delete an account and replenish the place, please see below article:
How do I delete a participant account?
Should you have any issues please don't hesitate to email us at eDofE@DofE.org