My participant entered their home address into eDofE, but their Welcome Pack has been delivered to their DofE centre instead. Why?
There are two reasons why a participant’s personal Welcome Pack might be delivered to their DofE centre so that their Leader can pass it onto them, even if they’ve entered their home address into eDofE.
Firstly – if a participant’s pack has been returned to us as undeliverable, we’ll resend it to their DofE centre, care of their Leader.
Secondly – if our automated system can’t find a match for the postcode that the participant has entered into eDofE, their Welcome Pack will be addressed and delivered to their DofE centre instead.
We’ve set up this feature to make sure Welcome Packs make it to participants, and to prevent them from going missing or being returned to the DofE. An unmatched postcode will automatically trigger delivery to the centre, rather than a home address, even if the rest of the address has been entered correctly.
There are a number of reasons why this might happen:
1. A participant has entered an incorrect postcode – for example, by accidentally including a punctuation mark or a zero instead of an ‘O’.
2. The postcode belongs to a new build property that hasn’t yet been added to the Royal Mail database.
3. Our postcode data is refreshed periodically, so there may be occasions when a postcode is in the Royal Mail database but hasn’t yet made it into ours.
4. The postman couldn't deliver the welcome pack for unknown reasons.
For more information please see Welcome Pack FAQ
Should you have any issues, please don't hesitate to email us at email@example.com