Linking accounts (known as Single Sign On – SSO) helps users to have just a single username and password for eDofE.
Below are some frequently asked questions about linking accounts:
Q. The original account was already archived before it was realised that it needed linking, what can be done to rectify this?
A. Ask for the account to be unarchived, by the relevant person in the LO or Centre then link it following the steps above and then check that all the training is correctly showing on the linked accounts. If the LO is unable to unarchive the account, please contact the Training team for help.
Q. The accounts have been linked the accounts the wrong way round and the Learning platform account has been deactivated, what needs to happen now?
A. Contact the Training Team who will need to investigate and put in place a solution to reactivate your account. This may take up to 4 days for the system to update.
Q. Accounts have been linked and now the user can’t see their assessor accreditation, where has it gone?
A. If when prompted to check which assessor information to retain the person linking the accounts selected the wrong ID number then the accreditation has been deleted. The Assessor will need to contact the Training Team and provide a copy of their Assessor ID card. The Training team will try to recreate the accreditation; however, this is not straightforward, may take a couple of weeks, and may require the leader to undertake some additional eLearning. If it is successful, the Assessor will be issued a new accreditation number and card. If the Assessor cannot provide evidence of their accreditation, then they will need to complete the Expedition Assessor and Supervisor pathway and possibly the Foundations Pathway.
Q. A new eDofE account has been created within the same LO, why can’t the user keep both accounts separately?
A. Users will only be able to have one Learning account, and therefore their learning will only be reflected on one account, linking the accounts means that the learning will show on both accounts. When one account is archived they may lose access to the learning platform if the accounts haven’t been linked.
Q. The user has a training eDofE account as they did some training previously, can they link this account.
A. No only staff with a Regional Administrator eDofE account can link training accounts to role accounts.
Q. A user has lots of eDofE accounts in different LOs, what should they do.
A. Please contact the training team for advice.
Q. The user does have a Learning Platform account so surely it doesn’t matter which way around they link their accounts.
A. If they have an active eDofE account then they will have a Learning Platform account, they may not have accessed it yet, but it will be there when they need it. This is why their accounts should be linked correctly.
Q. We are transitioning an OA to DLC how should the accounts be linked?
A. When the centre has been moved into the new LO by the Licensing team at HO, create the new administrator account in the new LO, and then ask the new DofE manager to link their new administrator account to their old leader or co-ordinator account.
They should do this by:
Log into the existing leader or co-ordinator account
Navigate to ‘My Settings’
Scroll down to ‘Link another Account’
Input the Username and password of the new account (administrator)
Click to link accounts
There is no need to log into the new administrators account, all of their basic information will be transferred across, along with all of their training.
Do not archive the old account before the accounts have been linked.
If you have any queries about linking accounts please contact the Training team, Training@dofe.org who will be able to check both eDofE and the Learning Platform.